About Ategrity Solutions:
Ategrity Solutions was formed to deliver ‘best of breed’ audit and control services to the business community. Irrespective of the need for regulatory compliance Ategrity Solutions will deliver a beneficial and cost effective solution which will greatly improve the reliance on internal controls within your organization.
CEO statement:
On-going customer care is vital to ensure that our customers receive an outstanding service. We have created a customer care and management program that ensures you, as a customer, will be kept informed of all relevant information pertaining to our company and services. You will be contacted on a periodic basis to make sure that you are gaining full value from our services. In the unlikely event that you have any issues or complaints we can assure you that these will be treated with priority.
Shane Creedon
CEO
- We will make it as convenient as possible for you to contact us or do business with us in person, by telephone or through our agents in any region we operate.
- We will make information available online that will satisfy your need for general enquiries and increasing access to Ategrity Solutions services on the internet.
- We will be friendly, courteous, fair and impartial in our dealings with you.
- We will treat you with dignity and respect.
- We will behave with honesty and integrity.
- We will identify ourselves when we communicate with you.
- We will train our staff to uphold our core values.
- We will explain Ategrity Solution’s services and payment policies that are available to you and that meet your organizations circumstances.
- We will give you complete information that is accurate, consistent and easy to understand.
- We will explain what you need to know and what you need to do.
- We will correct any mistake openly, honestly and quickly.
- We will respond courteously and promptly to any complaint you have about our service.
- We will ensure your personal information is protected and not disclosed to anyone else without your consent or unless the law requires us to disclose it.
We can provide a better service if you:
- Treat our staff with courtesy and respect.
- Have your Customer Reference Number (CRN) available if you are already a customer (this will appear on all correspondence we send you).
- Check our website for any information you require or if you have any questions—this may save you time. If you cannot find what you are looking for on our website please call us.
- Tell us as soon as possible if you are aware of any mistakes.
To continue to receive correct services, you are expected to:
- Tell us if any of your circumstances have changed or are about to change.
- Ensure you understand the Service Level agreement you have with us.
- Reply to our requests on time.
- If you are unsure about any of your responsibilities, please ask us.